FAQ
Q: Is the body lotion suitable for all skin types?
A: Our body lotion series is designed with diversified formulas to adapt to different body skin conditions. The mild hypoallergenic formula is friendly to sensitive skin, while the high-hydration formula targets dry and flaky skin, and the lightweight oil-control version fits oily and combination skin. The non-greasy and easily absorbed texture can quickly moisturize the body skin without causing sticky discomfort. Long-term use effectively improves dry roughness, dullness, and peeling problems, maintaining long-lasting skin hydration, smoothness, and delicate luster for whole-body skin.
Q: Is the hair removal cream mild and painless?
A: Our hair removal cream adopts a mild skin-friendly formula without harsh irritating ingredients, realizing painless and gentle hair removal without stinging, burning, or redness irritation. It can safely and effectively remove redundant body hair on legs, arms, armpits and other body areas, thoroughly dissolving superficial hair roots to make skin instantly smooth. Added soothing and moisturizing ingredients relieve skin pressure after hair removal, effectively reducing dryness and sensitivity and protecting fragile body skin barriers.
Q: How long does the hair removal effect last?
A: After correct use of the hair removal cream, it can thoroughly remove body hair from the skin surface, and the smooth skin state can last for a relatively long cycle compared with traditional shaving. Since the hair roots are fully decomposed, the regrown hair is fine and soft without thick hard stubble, maintaining neat and smooth body skin for daily dressing and outdoor scenarios.
Q: Will there be color and texture difference from product pictures?
A: All products are professionally photographed and color-calibrated to restore real paste texture, color, and fragrance. Slight visual differences caused by different display devices, shooting light, and personal perception are normal and will not affect actual use effect and product quality.
Q: Can I cancel or modify my order after payment?
A: Customers can apply for order cancellation or information modification within twelve hours after successful payment, provided that the order has not been sorted, packaged, and dispatched by the warehouse team. Once the packaging and shipping process starts, orders cannot be modified or canceled to ensure standardized logistics arrangement and orderly overall order management.
Q: What to do if products are damaged or leaked during transit?
A: If received body lotion and hair removal cream have tube breakage, liquid leakage, packaging damage, extrusion deformation or other transit defects, customers need to submit feedback and provide real product and packaging photos within forty-eight hours after delivery. We will quickly verify the situation and provide targeted solutions in accordance with official policies.
Q: How long is the shipping time and how to track orders?
A: Domestic shipping takes four to seven business days after warehouse processing, while international shipping takes ten to eighteen business days due to customs clearance and cross-border logistics scheduling. A tracking number will be automatically sent after shipment for real-time logistics inquiry.
Q: How to store body care products correctly?
A: Store body lotion and hair removal cream in cool, dry and ventilated environments, avoiding long-term direct sunlight, high temperature and humid environments. Keep the tubes and bottles tightly sealed after use to prevent ingredient volatilization, paste deterioration and contamination, ensuring stable efficacy within the valid period.